“We are speaking to our airport team to better understand what happened,” a Jetstar spokesperson said in a statement to. “I can understand that you were not engaging in a sexual activity, but then again I believe that this kind of body language must be done in a private place,” the response read.Ī spokesperson from Jetstar said an investigation into the incident is continuing. “I have checked the photo and I think you are very beautiful, your boyfriend must be very lucky to have you,” the alleged response from Jetstar read.Īfter additional investigation, the customer support agent said that they too didn’t think it was “appropriate” for Ms Nathan to be sitting on her boyfriend’s knee, and that the ground staff were only trying to protect other passengers seated in a public place. Ms Nathan said the response from the online customer service representative was "very odd". “There were some very odd responses from their online complaints handling team, which only added salt to the wound,” she explained, questioning the online chat system whether her outfit was considered “inappropriate” to fly. Upon returning to Melbourne, she contacted the Jetstar Customer Service team via their live-chat service, providing them with an account of what had occurred in Sydney and an image of her airport outfit. Ms Nathan, who says she was “shocked, humiliated and enraged” by the ordeal, said the behaviour didn’t stop once she boarded the Tigerair flight home. “We don’t tolerate discrimination in any form and our teams dispute allegations they were acting in this way,” a Jetstar spokesperson said. Jetstar, however, deny any such discriminatory behaviour was conducted by the airline staff. “It seemed to me that Team Leader was in the mood to bully a woman of colour who looks a lot younger than my 33 years of age, and is therefore an easy target.” “I noted the caucasian woman sitting opposite me wore a very short strapless dress but was left to her own devices.
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“(The Jetstar employee) alleged my full length trackies, runners and crop top combo might get me refused on a flight,” Ms Nathan said. Ms Nathan, who is half Sri Lankan, claims she felt “sl*t-shamed” and believes she was targeted because of her nationality.
Ms Nathan said she was left embarrassed by the airline staff “My partner and I saw no children in the immediate vicinity and were bewildered at both this request and it’s relevance to how I was seated.” “A uniformed Jetstar representative … sidled up and instructed me to ‘sit on a separate seat because there are children watching’. “I sat on his knees and we just talked about mundane nothingness for a couple of minutes,” Ms Nathan told, adding the pair weren’t going to see each other again until Christmas. Ms Nathan, who had been visiting her boyfriend with whom she has a long-distance relationship, claims she was sitting on her partner’s lap when approached by ground staff. Serah Nathan, 33, who was flying home to Melbourne with rival airline Tigerair, alleges she was waiting to board her flight at 3.20pm on Sunday November 3 when the “strange” altercation occurred at a Jetstar designated gate at the airport. A Melbourne woman has slammed Australian budget airline Jetstar, claiming she was a victim of “sl*ut-shaming” while waiting to board a flight at Sydney airport.
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